Here's a list of updates from Fortune concerning the recent Microsoft IT outage:
- Incident Overview:
- Microsoft experienced a significant IT outage impacting multiple services across approximately 1 billion machines.
- Root Cause:
- The outage was caused by an internal network change, not a cyberattack.
- Services Affected:
- Key services including Outlook, Teams, and SharePoint were disrupted.
- Resolution Efforts:
- Microsoft quickly rolled back the network change to restore services.
- Impact on Users:
- The outage affected millions of users, including thousands of flights cancelled, leading to widespread frustration.
- Official Statements:
- Both Microsoft and CrowdStrike confirmed no cyberattack was involved.
- Security Measures:
- Despite no attack, the incident underscored the need for robust security protocols.
- Future Precautions:
- Microsoft is reviewing its processes to prevent similar issues in the future.
A recording playing on CrowdStrike’s customer service line said, “CrowdStrike is aware of the reports of crashes on Microsoft ports related to the Falcon sensor.” It attributed the problems to one of its products used to block online attacks.
